Shop Policies / Shipping Information / Return + Exchanges
Shop Policies, Shipping Information, Returns and Exchanges
Please read all shipping timelines prior to purchase. Your orders are shipped from Canada using Canada Post and Chit Chats.
- IN STOCK items will be brought to the post office between 1-3 business days of confirmed order & payment (Monday through Friday). Depending where you live it may take a couple of weeks to reach you.
•Estimated standard shipping within Canada is 2-7 business days.
•Estimated standard shipping to USA is 7-14 business days.
•Estimated standard shipping outside of North America is 14+ business days. (some destinations can over 3 weeks to arrive so please be patient)
*Canada and USA have options at checkout to express ship*
-PRE ORDER / MADE TO ORDERS items will ship according to the product listing timeline. (Sometimes up to 6 weeks) Please read individual listings for estimated delivery.
-If you order an In Stock product along with a Pre Order / made to order product they will both ship together according to the Pre Order timeline and WILL NOT ship separately. If you wish to have the In Stock product ship prior please purchase products separately and you will be paying for separate shipping costs.
-Standard shipping costs for Canada include tracking and insurance; due to the size and weight of our products we cannot adjust shipping costs - sorry.
-Standard shipping costs for USA and INTERNATIONAL are the choice of the customer at checkout to include Tracking and Insurance or not.
*If you DO NOT add tracking and insurance to your order and it is not delivered, lost, damaged we will NOT send a new order without charging extra shipping.*
*If you cannot find an email confirming shipping notification please always check your junk mail box*
During a major SALE or promotion please allow up to 7 business days for your order to be processed.
WHEN AN ORDER DOES NOT ARRIVE BUT SAYS DELIVERED WHAT DO YOU DO?
-First, please check your local post office and with your neighbors, friend and family. If it cannot be found please allow an additional 3 days to see if it shows up. If the package cannot be located then get in touch and we will assist you.
*once an item leaves us and is shipped we are not responsible for lost or damaged packaged.
*DOTBOXED is not responsible for any extra shipping costs, customs duties or taxes OR delays when shipping outside Canada.
*DOTBOXED is not responsible for any extra shipping costs, customs duties or taxes OR delays when shipping outside Canada.
LOCAL ORDER PICK UP INFO
If you are located in Edmonton, AB you can select PICK UP at the checkout with no shipping charges.
We do not accept returns or exchanges. All sales are Final.
If by chance your product has a defect please notify us as soon as possible along with pictures and we will send a new one out right away.
Customer Satisfaction is very important to me so please get in touch should you have any questions, concerns or issues with your order.
ADDITIONAL INFORMATION
* all sizes are approximate
* colors may differ slightly from photos due to a variance in computer screens
* special laundering care is needed for some items and will be either noted in the listing or instructions will be mailed with purchase.
* colors may differ slightly from photos due to a variance in computer screens
* special laundering care is needed for some items and will be either noted in the listing or instructions will be mailed with purchase.
*always use your best judgement when leaving any baby or child alone with blankets or bedding. Do not leave a child unattended with any bedding that includes loose trim, pom poms etc.
PRIVACY POLICY